Frequently Asked Questions
Everything you need to know about your Drive Medical at Home shopping experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive at your doorstep.
What is your return policy for medical-grade apparel and accessories?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that for hygiene reasons, certain personal care items are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide tailored to that specific item. We recommend taking your measurements and comparing them to our chart to ensure a perfect fit.
Do you accept insurance or HSA/FSA cards as payment?
Currently, we accept all major credit cards, PayPal, and Apple Pay. Many of our items are HSA/FSA eligible; we recommend checking with your provider and using your designated card at checkout.
Are your products covered by a manufacturer warranty?
Yes, all Drive Medical at Home products come with a limited manufacturer warranty that covers defects in materials and workmanship. Duration varies by product category.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.